apps in the customer service scene.

I was skeptical about joining Twitter when my professor made it an assignment to sign up with it. Now,  I can’t figure out why I didn’t ages ago.  Forget facebook, man.  That’s all just drama and life-haters. Oh, and cute babies and puppies.


Anyway, someone tweeted this link and I curiously clicked on it.

Right now I am working on a project for my Senior Studio II course where I am designing and developing a a new movie theatre concept. A whole new experience. One without wild children, snarky teenagers, loud, ringing phones, sticky floors, headlice, and gross bathrooms.

This new movie-going experience will invite the guest to bring in their technological devices, such as smartphone or tablet, to help bring a night of luxury into their lives. Similar to the app described in the article above, the movie theatre will have its own app available for download that will allow the user to order up drinks and snacks before, during, and after the show. Guests can make reservations ahead of time or show up at last minute. They will be given a code, which will be available on their phones and printed on a ticket stub for ephemeral purposes, to remind them of their one-of-a-kind movie theatre experience. They can “time” their order: say, they want their beer delivered 25 minutes into the show. Or, they want a bottle of wine and chocolate waiting upon their arrival so the dude can impress his hot date.

What about distracting screen lights from neighboring guests? Don’t worry about it.  The seats are spaced far enough away from everyone else that you wont even notice. And we’re not talking typical stiff theatre seats. Uh uh. The theatre boasts private sky boxes, seperated “nooks” with couches and coffee tables that are divided with a half-wall and curtains, then a sunken pit with a lounge area to seat up to 8 people comfortably, and rows of recliners and love seats with built-in massagers.
Well, what about servers getting in the way of the screen that is so devilishly displaying Rene Zellweger’s boobies? Not to worry, lad.  The floor is like Disney Land, in a sense.  Servers bring your whiskey-ginger zinger and gourmet bacon popcorn underneath you, and then it pops up through the floor and you can then guzzle it down. You didn’t even have to get up. And no one missed Rene’s ta-tas.

Don’t like sitting through the movies? Or are you in need of a biology break every 20 minutes? That shouldn’t be an issue, for there are screens displaying the feature film above the urinals and in the stalls so you don’t miss a second of the gory slaying of zombies or the heartfelt display of affection between a man from seventy years ago and a modern day lady. After you take care of your business, you can mosey down to the whiskey and cigar lounge, get a complimentary Cuban cigar and chat up your neighbor.  Now you should probably go back to your date otherwise you will probably lose out on some action later.

You get back and see that your date’s drink is empty.  You so chivalrously take out your iPhone and order another glass of reisling. She is grateful and no longer parched.  You’re a genius.
After the flick is over, you and your date get up without worrying about delivering your trash and dishes to a garbage receptacle– the concierge service will take care of it for you. You and your date decide to go to the theatre’s bar and have some appetizers and conversation.  Your date runs into her old college roommate and her manfriend, so you join together. The decision has been made to split a pitcher of beer and an appetizer. You order via your smart phone, notify the service of your current location before placing the order, and then the other guy offers to split the cost with you. Before you hit “confirm order”, you go back and choose “split order” from your basket. You scan your new buddy’s ticket stub so 1/2 the cost of the beer and app is directly sent to his basket. Your beer arrives two minutes later and by the end of the night you’re pink in the face.
When the time comes to go home, you can pay for our entire order (reservation tickets, drinks, food, etc)  directly on your mobile device, and include the tip right there as well. If you forget to pay by the time you get home, your order will be charged to the credit card you made your reservation with and an 18% gratuity will be automatically entered. Hey, at least you don’t have to run around to the all the bars you were at the night before trying to re-locate your credit card.


Sounds good, huh.   Hellllll yeah.


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